Returns & Exchanges

Due to the seasonal and personalized nature of the Walmart Beauty Box, we generally do not accept returns or exchanges for individual items or full boxes. If your box arrives damaged or is missing a product, please reach out to our customer care team within 30 days of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged items, the shipping label, and the original packaging to help us expedite your request.

• 2.
  Contact Support

  Email our dedicated Beauty Box support team with your order number and the photos of the affected products.

• 3.
  Verification Process

  Our team will review your claim within 3-5 business days to verify the damage or inventory error against our shipping records.

• 4.
  Resolution

  Once approved, we will issue a replacement for the specific item or a prorated credit to your account depending on current stock availability.